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Call Center Training

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Price : $50 /1 $100 Discount: 50%

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 Course Overview


Call center training focuses on the education of call center agents to help prepare them to handle any situation in a professional, efficient manner.


After you complete this course, you will be able to:

  • Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.
  • Learn aspects of verbal communication such as tone, cadence, and pitch.
  • Demonstrate an understanding of questioning and listening skills.
  • Acquire comfort with delivering bad news and saying no.
  • Learn effective ways to negotiate.
  • Understand the importance of creating and delivering meaningful messages.
  • Use tools to facilitate communication.
  • Realize the value of personalizing interactions and developing relationships.
  • Practice vocal techniques that enhance speech and communication ability.
  • Personalize techniques for managing stress.

Self-Paced
This is a self-paced online courses offer flexibility so you can fit course work into your schedule. You have up to 6 months to finish the course.

After the course is purchased you will get the following in 24 hours

- Course URL

- User Name

- Password